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IT Support Specialist - Level 2 (managed Services) - Remote Eligible
Troubleshoot and resolve escalated client IT issues independently
Remote
Junior
18 hours agoBe an early applicant
Workana
An online platform connecting freelancers with businesses for remote and project-based work opportunities across various industries.
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IT Support Specialist (Level 2)
Full-time | Remote | CST Coverage
We're a remote-first infrastructure company (~100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You'll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.
What You'll Do
Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
Handle escalations from Level 1, troubleshooting and resolving issues independently.
Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management.
Document tickets, resolutions, and system changes in ConnectWise (or similar).
About Workana
An online platform connecting freelancers with businesses for remote and project-based work opportunities across various industries.