Human Resources (HR) Service Center Advisor

Woodward Employee Relations Specialist

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Compensation: 77,600.00 - 97,000.00 - 116,400.00 PLN Annual

Benefits: Private health insurance, life and accident insurance and MyBenefit/Multikafeteria package

Employee Benefits: Participate in the company performance bonus program

PPK payment account up to 4% of your compensation, depending on seniority

Semi-flexible working time

Employee Benefit Fund

Experienced team and professional development

Create world-changing technology

Relocation & Educational support

Meal vouchers

Hybrid work: 1 day home office per week

Key Responsibilities:

Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved in accordance with service level agreements.

Supports life-cycle management of members from recruiting and onboarding processes through termination. This may include activities such as: interview scheduling, background checks, file maintenance, and leave administration.

Update knowledge articles in coordination with Process Owner.

Escalate issues related to compliance to Sr. Advisor or Manager.

Collaborate with team members on process improvements.

Key Skills:

Communication Skills - The ability to communicate effectively with employees, managers, and other stakeholders, including presenting information in a clear and concise manner.

Problem-Solving - The ability to identify and solve complex HR-related issues, such as benefits enrollment errors or payroll discrepancies.

Compliance Management: Basic understanding of HR Compliance; ability to research and learn. Asks questions or escalates if there is any uncertainty.

Attention to Detail - The ability to pay close attention to detail, such as HR inquiries and resolutions, to ensure accuracy and compliance.

Interpersonal Skills - The ability to build relationships and work effectively with employees, managers, and other stakeholders.

Technology Skills - A basic understanding of HR systems and technology, such as HRIS and employee self-service portals.

Documentation Skills - The ability to accurately document HR inquiries and resolutions in HR systems.

Time Management - The ability to manage time effectively to meet deadlines and achieve goals.

Written Communication: The ability to write clearly and concisely to update knowledge articles.

Continuous Improvement - The ability to continuously improve HR service delivery and strive to provide excellent customer service.

Other Qualifications:

Multi-lingual verbal and written skills (Ideally: Polish, English, Bulgarian, German)

Resume must be submitted in English