Customer Support Representative

Customer Service Representative

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

LEVEL 1: Estimated annual base pay: $22.27(minimum) - $27.84(midpoint) - $33.41(maximum)

LEVEL 2: Estimated annual base pay: $24.77(minimum) - $30.96(midpoint) - $37.15(maximum)

All members included in annual cash bonus opportunity.

401(k) match (4.5%)

Annual Woodward stock contribution (5%)

Tuition reimbursement and Training/Professional Development opportunities for all members

12 paid holidays, including floating holidays.

Industry leading medical, dental, and vision Insurance upon date of hire

Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.

Paid parental leave.

Adoption Assistance

Employee Assistance Program, including mental health benefits.

Member Life & AD&D / Long Term Disability / Member Optional Life

Member referral bonus

Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

Voluntary benefits, including:

Home / Auto Insurance discounts

Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

Are you ready to make your mark? If you're a Customer Service Representative, we have an exciting opportunity for you. Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at an apprentice level, no or little experience, product or customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

What You Will Be Doing

LEVEL 1:

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Prepares and submits customer quotations per established price list/catalog
• Overtime may be required with little or no notice to accommodate customer needs
• Assists with account receivables (validate PO to sales order, collections, etc.)
• May respond to other administrative requests from Account Managers
• Picks up and distributes department mail
• Cross train with other Customer Support Representatives
• Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment process, after hour calls)
• Maintain customer profiles as required

LEVEL 2:

• Process and maintain customer purchase orders, external customer purchase order systems, and electronic data interchange (EDI)
• Compiles and generates various customer/sales reports
• Contract review of customer purchase orders
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Prepares and submits customer quotations per established price list/catalog
• Responds to internal and external customer questions
• May input forecast information
• Cross train with other Customer Support Representatives
• May provide limited coverage (short term) for account management function
• Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)

What We Are Looking For

LEVEL 1:

• US – High School Diploma required
• Demonstrated work experience in customer-interface role or business process understanding through formal study

LEVEL 2:

• US – High School Diploma required
• 2+ years of demonstrated work experience in customer-interface role and general business process understanding

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.