Customer Support Manager

Customer Support Manager

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $79,200 (minimum) - $99,000 (midpoint) - $118,800 (maximum)

All members included in annual cash bonus opportunity.

401(k) match (4.5%)

Annual Woodward stock contribution (5%)

Tuition reimbursement and Training/Professional Development opportunities for all members

12 paid holidays, including floating holidays.

Industry leading medical, dental, and vision Insurance upon date of hire

Vacation/Sick Time/Vacation Buy-up/Short Term Disability/Bereavement leave.

Paid parental leave.

Adoption Assistance

Employee Assistance Program, including mental health benefits.

Member Life & AD&D/Long Term Disability/Member Optional Life

Member referral bonus

Spouse/Child Optional Life/Optional AD&D/Healthcare and Dependent Care Flexible Spending

Voluntary benefits, including: Home/Auto Insurance discounts

Whole Life Insurance/Critical Illness Insurance/Legal Assistance/Military Leave

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

Are you ready to make your mark? If you're a Customer Support Manager, we have an exciting opportunity for you. This position has the primary responsibility of providing world-class customer service focused on issue resolution, claims support, and warranty administration. The role requires interfacing with customers at an expert level and will support escalations from the Customer Support Representatives as needed.

What You Will Be Doing

• Ensures resolution of routine product and service warranties including adherence to obligations for all warranty claims and the quoting of service/repairs for such matters and coordinates with internal stakeholders on resolution
• Provides guidance to the CSR team and ensures the review of purchase orders (POs) and their alignment with commercial framework and any applicable overarching agreements, terms & conditions, and the like, and ensures any deviations are identified and addressed
• Utilizes demand inputs from both customers and internal Sales & Marketing organization to support accurate and effective demand forecasting for their respective customer accounts
• Supports the timely and effective resolution of escalated issues and claims in connection with delivery, service and turnaround time
• Identifies opportunities for continuous improvement and supports the implementation, training, and enforcement of policies and procedures to ensure compliance with regulatory and customer-specific requirements (e.g., warranties, import/export, licenses).

What We Are Looking For

• US Bachelor's Degree in Arts/Sciences (BA/BS) preferred
• Experience in commercial, customer service, and/or order fulfillment role
• Experience with Customer Relationship Management system
• Experience in related industry

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.