Spa Concierge With Marketing And Retail Experience

Spa Concierge – Woodhouse Spa Mukwonago

Woodhouse Spa in Mukwonago is seeking a warm, professional, and motivated Spa Concierge to join our team. As the first and last point of contact for our guests, you'll play a vital role in creating a welcoming, luxury experience from start to finish.

About the Role

The Spa Concierge is responsible for delivering exceptional guest service, supporting spa operations, and contributing to the success of our retail and marketing efforts. This position is perfect for someone with a passion for hospitality, sales, and wellness.

Key Responsibilities

• Greet and assist guests with a gracious, professional demeanor
• Schedule and confirm spa appointments
• Educate guests on spa services, enhancements, and retail products
• Drive retail sales through product knowledge and personalized recommendations
• Assist with spa marketing initiatives, promotions, and community outreach
• Maintain a polished, organized front desk and retail area
• Provide support to the spa management team and therapists to ensure seamless operations

Qualifications

• Prior experience in hospitality, retail and marketing (spa/wellness experience a plus)
• Strong communication and customer service skills
• Sales-driven with an understanding of retail strategies
• Highly organized with attention to detail
• Tech-savvy and comfortable learning scheduling/point-of-sale systems
• Flexible availability, including evenings and weekends

Benefits

• 401(k) plan
• Health insurance
• Paid time off (PTO)
• Employee discounts on services and retail products
• Opportunities for professional growth within a national brand

Why Join Woodhouse?

• Work in a beautiful, luxury spa environment
• Be part of a supportive, professional team
• Help create memorable, positive experiences for every guest