Housing Services Coordinator (2025 - 465 - hhs)

Housing Services Coordinator

This position is accountable to the Manager, Housing Operations & Community Development for the daily management of the physical, administrative and operational components of the housing site(s) and is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program. The Housing Services Coordinator is responsible to carry out his/her work within a tenant-directed management model that reflects the community development and enhanced management program of the unit. This position involves working with tenant communities located at WoodGreen's various housing sites as well as portfolio-wide and community projects. The Housing Services Coordinator is responsible to carry out the day-to-day work according to the property management and other community development program.

Property Management Responsibilities:

• Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
• Facilitate intake management; background checks, generate leases, and orientation.
• Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

Housing Administration & Tenant Relations Responsibilities:

• Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
• Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Provide tenants with necessary housing information, including their rights and responsibilities.
• Facilitate tenants' participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Work with tenants through issues that impact security of housing.
• Identify and address barriers to tenants maintaining their tenancy.
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Act as a service broker, a mediator, and a link with other agencies to support tenants.

Community Development Programming:

• Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
• Assess social recreational needs of tenants.
• Work with a team to plan and deliver community programs.

What You Bring to the Team:

• Bachelor's Degree in Social Services, or a related field.
• 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration, rent collection, and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

What Will Set You Apart:

• Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Knowledge of client centered, feminist, and anti-oppressive frameworks.
• Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
• Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
• Strong interview, assessment, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in cooperation with others