Revenue Operations Analyst - Remote Eligible

Revenue Operations Analyst

Wonderlic is seeking a Revenue Operations Analyst to manage and optimize our Marketing Ops, Sales Ops, and Customer Success Ops. Reporting to the Finance Systems Manager, this role will oversee our RevOps tech stack (Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly), ensure teams leverage tools appropriately, onboard team members, streamline processes, integrate technology, and set up insightful dashboards and reporting. The ideal candidate will have a strong background in customer success leadership, reflecting our SaaS focus.

Key Responsibilities:

• Drive RevOps Process Compliance: Track process compliance and work with RevGen team members to ensure accountability to data and process integrity, through a feedback-forward approach.
• Tech Stack Management: Oversee and optimize the use of Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant tools.
• Team Collaboration: Regularly interact with marketing, sales, and customer success teams to ensure effective use of tools and alignment with processes.
• Onboarding and Training: Develop and implement a robust tech stack onboarding process for new team members, ensuring they are proficient with the tools.
• Process Improvement: Identify opportunities and solicit feedback to streamline and enhance processes across marketing, sales, and customer success.
• Dashboard and Reporting: Create and maintain dashboards that provide real-time insights into key performance metrics for marketing, sales, and customer success.
• Data Analysis: Analyze data to identify trends, make recommendations, and follow up with teams to ensure implementation and continuous improvement.
• Customer Success Focus: Prioritize customer success initiatives, understanding its critical importance to our SaaS business model.

Qualifications:

• 5+ years of experience in a similar role, ideally with a strong focus on Customer Success.
• Expertise in Salesforce administration and familiarity with SaaS sales acceleration tools.
• Proficiency with Microsoft 365 suite, including Outlook and SharePoint.
• Experience with analytics tools (e.g., Google Analytics, Tableau).
• Strong analytical skills and data-driven decision-making capabilities.
• Excellent communication and presentation skills, with the ability to train and support end-users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• High attention to detail and organizational skills.
• Experience in a start-up environment is a plus.

Recommended Skills:

Technical Skills:

• Salesforce Administration: Expertise in managing and optimizing Salesforce, including customization, reporting, and integration.
• RevOps Tools Proficiency: Proficient with tools like Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant SaaS sales acceleration tools.
• Data Analysis: Strong analytical skills with experience using tools such as Tableau, Google Analytics, or similar for data analysis and reporting.
• Marketing Automation: Familiarity with marketing automation platforms and practices, such as email campaign management, lead scoring, and A/B testing.
• Technical Integration: Experience in integrating various tech stack tools to streamline processes and enhance system efficiency.

Analytical and Process Improvement Skills:

• Data-Driven Decision Making: Ability to analyze data and derive actionable insights to inform business decisions and drive performance improvements.
• Process Optimization: Experience in identifying inefficiencies and implementing process improvements using methodologies like Agile, Lean, or Six Sigma.
• Dashboard Creation: Skilled in creating and maintaining dashboards that provide real-time insights into key performance metrics across marketing, sales, and customer success.

Interpersonal and Communication Skills:

• Collaboration: Strong collaboration skills with the ability to work effectively with cross-functional teams including sales, marketing, customer success, and finance.
• Training and Onboarding: Ability to develop and deliver training programs to onboard team members to the RevOps tech stack and ensure ongoing proficiency.
• Feedback and Accountability: Experience and comfort with providing feedback related to process compliance across a variety of audiences, especially those with whom there is not a direct reporting relationship.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders.

Customer Success Focus:

• Customer Success Leadership: Background in customer success leadership with a deep understanding of customer success processes and enablement in a SaaS environment.
• Customer Retention Strategies: Experience in developing and implementing strategies to improve customer retention and satisfaction using technology and data insights.

Project Management Skills:

• Project Management: Proficient in project management, with experience managing multiple priorities and projects in a fast-paced environment.
• Resource Management: Ability to manage internal support teams and external contractors to ensure timely and efficient project execution.

Soft Skills:

• Strategic Thinking: Ability to think strategically about technology and process improvements to support revenue generation goals.
• Adaptability: Flexibility and adaptability to work in a dynamic and rapidly changing environment.
• Attention to Detail: High attention to detail and organizational skills to ensure accuracy and consistency in data management and reporting.

Compensation Range: $85K - $100K.