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Senior Sales Business Retention Associate

Lead retention-focused sales initiatives to improve customer loyalty and satisfaction
Atlanta
Senior
yesterday
Wolters Kluwer

Wolters Kluwer

A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.

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Senior Sales Business Retention Associate

Hybrid role out of the Kennesaw, GA office. As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company's success. Responsibilities:

  • Address and resolve a wide array of customer retention issues.
  • Develop and maintain detailed customer records.
  • Create and implement detailed customer retention strategies.
  • Conduct in-depth follow-ups to ensure customer satisfaction.
  • Provide comprehensive product and service information.
  • Lead the resolution of escalated issues from junior associates.
  • Spearhead retention-focused sales initiatives.
  • Work closely with internal teams for advanced problem-solving.
  • Analyze and report customer feedback to inform strategy.
  • Participate in specialized training programs.

Skills & Experience:

  • 2+ years of sales experience
  • Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
  • Communication: Strong verbal and written communication abilities.
  • CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce.
  • Problem Solving: Resolve complex client issues rapidly.
  • Time Management: Handle multiple complex tasks efficiently.
  • Active Listening: Deep understanding of client needs and concerns.
  • Team Collaboration: Lead and collaborate with cross-functional teams.
  • Data Analysis: Skills in analyzing detailed customer feedback and trends.
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Senior Sales Business Retention Associate
Atlanta
Sales
About Wolters Kluwer
A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.