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Senior Sales Business Retention Associate
Lead retention-focused sales initiatives to improve customer loyalty and satisfaction
Atlanta
Senior
3 weeks ago
Wolters Kluwer
A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.
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Senior Sales Business Retention Associate
Hybrid role out of the Kennesaw, GA office. As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company's success. Responsibilities:
- Address and resolve a wide array of customer retention issues.
- Develop and maintain detailed customer records.
- Create and implement detailed customer retention strategies.
- Conduct in-depth follow-ups to ensure customer satisfaction.
- Provide comprehensive product and service information.
- Lead the resolution of escalated issues from junior associates.
- Spearhead retention-focused sales initiatives.
- Work closely with internal teams for advanced problem-solving.
- Analyze and report customer feedback to inform strategy.
- Participate in specialized training programs.
Skills & Experience:
- 2+ years of sales experience
- Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
- Communication: Strong verbal and written communication abilities.
- CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce.
- Problem Solving: Resolve complex client issues rapidly.
- Time Management: Handle multiple complex tasks efficiently.
- Active Listening: Deep understanding of client needs and concerns.
- Team Collaboration: Lead and collaborate with cross-functional teams.
- Data Analysis: Skills in analyzing detailed customer feedback and trends.
About Wolters Kluwer
A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.