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Sales Support Manager

Support sales team with complex order processing and strategic customer proposals
Tokyo
Senior
yesterday
Wolters Kluwer

Wolters Kluwer

A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.

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Sales Support Manager

About the Role: As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.

Responsibilities:

  • Execute and refine complex sales order processes.
  • Develop comprehensive and tailored customer quotes and proposals.
  • Conduct in-depth analysis of sales metrics to identify trends and opportunities.
  • Lead advanced product training programs and workshops.
  • Draft and oversee the production of major sales documents and collateral.
  • Manage extensive updates and integrity of customer databases.
  • Lead strategic sales meetings and project sessions.
  • Deliver exceptional customer support and resolve critical issues.
  • Produce and interpret advanced sales performance reports.
  • Oversee the coordination and execution of high-impact sales events.

Skills:

  • Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
  • Customer Support: High proficiency in delivering exceptional customer support.
  • Advanced Data Analysis: Skills in performing detailed sales data analysis.
  • Training Development: Ability to design and lead comprehensive training initiatives.
  • Advanced Documentation: Expertise in creating high-quality sales materials.
  • CRM Expertise: Extensive knowledge and use of CRM systems.
  • Strategic Planning: Skills in planning and leading strategic sales projects.
  • High-Level Problem-Solving: Proficiency in resolving complex sales issues.
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Sales Support Manager
Tokyo
Sales
About Wolters Kluwer
A global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, and legal sectors.