Customer Service Coordinator

Customer Service Coordinator

About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. Responsibilities include resolving high-impact and complex customer issues, developing and implementing customer service strategies, leading and coordinating large-scale projects aimed at process improvement, providing expert advice and guidance to junior associates and supervisors, creating and delivering in-depth training programs, monitoring and evaluating performance metrics to identify areas for improvement, collaborating with cross-functional teams to enhance customer satisfaction, ensuring compliance with company policies and industry regulations, implementing and monitoring quality assurance standards, and serving as a subject matter expert in operational and administrative processes.

Skills: Expert Communication: Exceptional ability in all forms of communication. Strategic Insight: In-depth understanding of customer service strategies. Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. Leadership & Mentorship: Strong ability to guide and develop team members. Project Management: Skilled in planning, executing, and managing large-scale projects. Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. Quality Assurance: Expert understanding of QA standards and practices. Regulatory Knowledge: Thorough knowledge of industry regulations and compliance. Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities. Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions. Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices. Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations. May coordinate the work of others, but is not a supervisor.