Corporate Aftermarket Support Specialist
WMH
Corporate Aftermarket Support Specialist
Forklifts • Material Handling • Customer Success • Parts & Service Operations
Location: WMH Corporate HQ – Charlotte, NC Division: Aftermarket | Support | Customer Operations
Join WMH — Where Aftermarket Excellence Meets Industry Innovation
At WMH, we don't just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we're scaling fast and elevating every corner of our Aftermarket division.
Now, we're building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.
If you love the energy of the material handling world… If you thrive in a fast-paced role with endless growth… If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience…
This role is the heartbeat of our Aftermarket success.
What You'll Do (Your Mission)
As our Corporate Aftermarket Support Specialist, you'll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.
Customer & Dealer Support (High Priority)
Provide high-level parts & service support for WMH branches and customers
Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
Assist with equipment records, repair coordination, and customer communication
Support Linde/other OEM programs, portals, policies & compliance
Service & Parts Coordination
Work closely with Service Managers, Parts Teams, & Regional Directors
Track open work orders, parts shortages, backorders, and ETA updates
Support quoting, job scheduling, PM program coordination & contract maintenance
Monitor fleet health, PM compliance, and equipment uptime
Aftermarket Process Optimization
Standardize best practices across Service, Parts, Warranty, & Support
Help with reporting, KPI tracking, and operational improvement
Support corporate initiatives: safety, productivity, efficiency, & customer experience
Safety, Compliance & Technician Training Support
Monitor EHS Safety Compliance — Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Systems You'll Learn
Systems & Data Management You'll become a WMH systems specialist:
• Dealer/OEM Portals
• Fleet Database
• Service CRM
• Parts Ordering Platforms
• Warranty Management Systems
What You Bring (Your Strengths)
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
Knowledge of parts, service, warranty, or technical support
Strong customer service and communication skills
Ability to coordinate multiple moving parts under pressure
Tech-savvy — systems, databases, reporting & process tracking
Problem-solver mindset — you see roadblocks and create solutions
Organized, detail-focused, reliable
Why THIS Role Matters
This role is the bridge between: Technicians • Branches • Corporate • OEMs • Customers
You'll bring clarity, consistency, and operational excellence to the heart of WMH's Aftermarket engine.
What WMH Offers You
Competitive Pay + Performance Opportunities
We reward expertise, performance, and growth.
Premium Full Benefits Package
• Medical, Dental, Vision • Life insurance & AD&D • HSA & PPO options • Company-paid benefits
Career Advancement
Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader
Training & Development
• OEM certifications • WMH leadership training • Systems training • Mentorship from corporate & regional leaders
Culture That Wins
At WMH, you're not a number — you're a difference-maker. We win together. We grow together. We take care of our people.
About WMH
WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
Why WMH? We're Built Different.
- Exclusive Linde Material Handling partnership
- Industry-leading automation & fleet tech
- Leadership development at every level
- Top-tier pay + long-term stability
- Culture built on innovation, accountability & growth
Ready to Launch Your Career?
This isn't a parking spot. This is a launchpad.
If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations…
Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines—
Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility
If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.
Your Career Has a Future Here
We don't just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed.
Explore Opportunities:
Our Hiring Process
Stage 1: Applied
Stage 2: Shortlisted
Stage 3: Hiring Manager Interview
Stage 4: Regional Director Interview
Stage 5: Final Review
Stage 6: Pre-Employment Checks
Stage 7: Formal Offer