Wire Operations Specialist

Wire Operations Specialist

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our core values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

Provides operational support to bank personnel and customers primarily in deposit application systems related to wire transfer payments. Also support as a back-up for online banking Treasury Management services. Includes data entry and research as well as creative problem-solving.

As a Wire Operations Specialist, you will:

• Processes wire transfers through the Payments Exchange wire transfer system with a high degree of proficiency and speed.
• Communicate with internal colleagues and external customers via phone, email, and written correspondence.
• Resolve issues by researching solutions and identifying the best option.
• Handle escalated customer issues, or further escalates customer issues as appropriate.
• Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks.
• Create and update department procedures as required.
• Provide necessary reporting to bank management.
• Review Fraud Software daily to identify potential fraud on wire transactions. Timely identification reduces risk to the customer and the bank.
• Review daily reports and general ledger account reconciliations. Make correction/adjustment entries as appropriate.
• Review daily reports to identify and correct possible errors or omissions.
• Identify and suggest process improvements for daily tasks and department functions.
• Serve as backup for Operations as necessary.
• Uphold Nicolet\'s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without...

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have any questions or need assistance in the application process, please contact HR at recruiting@nicoletbank.com.