Territory Account Manager

Strategic Account Manager

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the care, welfare, safety, and security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work - You’ll be proud to tell your family and friends about what you do. Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership. Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role: You will be responsible for the strategic account and territory management of a geographic territory by selling CPI’s training programs and products to targeted organizations, orchestrating all aspects of the sales process, and facility-based training program logistics. Additionally, this role is responsible for retaining and growing an existing customer base while developing new business clients through company-supported marketing efforts and prospecting additional markets or organizations that could benefit from CPI programs and products.

What You Get To Do Everyday: Coordinate CPI training programs throughout the geographic territory and sell products that meet customer training plans diagnosed through a discovery call with key decision-makers and committee members. Meet established sales goals in an individual player role as part of the CPI Sales Team. This is achieved through prospecting geographic territory for new customers and customer retention and expansion. Develop new leads through research and contact inbound marketing leads to discuss clients’ training needs and offer solutions. The majority of contact is via telephone, email, fax, and social media. Occasional travel may be required. Conduct strategic account management calls to solve problems and provide current training data to increase sales in existing accounts. Design and deliver presentations on the implementation of customer solutions. Create and maintain a sales action plan. Manage forecastable pipelines via our client relationship management (CRM).