Telecommunications LAN Video Conference VC Support WAN Software And Hardware Suppor - Remote Eligible

Telecommunications Administrator

Job title: Telecommunications Administrator

Job location: Madison, WI

Skills required: Telecommunications, Customer Service, Oral And Written Communication, LAN Video Conference VC Support WAN Soft

Start Date: 9/22/2025

End Date: 06/30/2026

Submission Deadline: 8/27/2025 at 4:00PM CST

Client Info: DCF

Note: Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

Interview Notes: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process. Interviews will be set up shortly after the posting close date. MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

Description: Detailed Job Description: (Please be specific with all job duties required by the hired candidate.) This position is more accurately described as a Telecommunications Administrator. The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems. The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment. An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks. The candidate should have experience with providing system high-availability and the day to day support in a 24x7-365 environment is preferred. On Call support will be required. The candidate will be required to pass a criminal background check prior to starting the position.