Technical Support Specialist

Technical Support Specialist

TEKsystems is seeking a 1st shift Technical Support Specialist for a Middleton based client. The Technical Support Specialist will provide timely response to IT service requests including evaluating the root cause and coordinating resolution while reporting status within established client best practices. All issues will be technical in nature, relating to technology implementations and installations being performed by the client at large retail companies nationwide. These implementations are usually related to security systems, POS systems, in-store networking, and hardware/software installation. Some job duties this role includes are:

• In-bound call reception of the client service queue for field technicians reporting status or requesting direction
• Out-bound calling to field technicians to gather status, to provide direction when length of time at customer location has elapsed, or to assist with issues that require immediate attention
• Documenting the status of and providing direction to technicians in the field performing work on service requests
• Ensuring field technicians time spent onsite is utilized most efficiently

Role Requirements: The ideal candidate has either an education or experience in the IT field, either through pursuing a technical degree, earning technical certifications, or having previous technical support experience. Previous customer service experience is a plus.

Other Details: This role sits onsite in Middleton, WI. Shifts offered are either 8am to 4:30pm or 10:30am to 6:30pm, Monday - Friday. Pay and Benefits The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Middleton, WI. Application Deadline This position is anticipated to close on Sep 1, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.