Technical Support Engineer Specialist

Internship Opportunity

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world.

This position reports to: Technical Support Team Lead

As an intern, you will have the opportunity to gain practical experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your skills by supporting ABB\'s operations and enhancing personal education/employment opportunities. The work model for the role is onsite in New Berlin, Wisconsin. Please note that no relocation assistance or stipend will be offered for this position. Candidates must reside within a 50-mile radius of the office location. Candidates are expected to manage their own commuting arrangements.

You will be mainly accountable for:

• Provide phone and email support for common issues with Low Voltage (LV) Variable Frequency Drives (VFDs), including setup, troubleshooting, and warranty checks.
• Identify problems and work with other teams to find effective solutions and improve customer satisfaction.
• Share product quality concerns with the Quality team.
• Manage warranty cases while balancing customer needs and cost control.
• Approve service work by authorized contractors across North America and support out-of-warranty repairs.
• Stay updated on product changes and maintain strong technical skills in Drive repair and troubleshooting.
• Log all support cases in Salesforce with clear and complete notes.

Qualifications for the role:

• Pursuing a Bachelor\'s degree in an engineering discipline at an accredited university in the United States.
• Intern must have reliable transportation to and from the worksite.
• Must be legally authorized to work in the United States without company sponsorship now and in the future.
• Utilize critical thinking skills to analyze complex situations and develop strategic solutions.
• Effectively organize and prioritize tasks to meet deadlines.
• Exhibit the capability to manage several...

Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.