Technical Product Support Engineer

Product Support Engineer

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Do you enjoy solving challenging problems to meet diverse customer needs? Then the Product Support Engineer role is for you! Join our Airside Product Support team where you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making.

These products include:

• Performance Climate Changer® air handlers
• Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters)
• VariTrane™ variable-air-volume units

Serving as an advisor to our sales teams, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a Product Support team member, you will provide timely and knowledgeable phone/email support to the Field Sales Organization in North America with a focus on Airside products. This exciting, collaborative role will be working in La Crosse, WI with an in-person team at least 3 days a week.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work:

Hybrid: This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

What you will do:

• Leading factory tours and giving formal presentations to customers.
• Provide technical and marketing/sales support to the Trane sales field organization through phone/email support, direct customer interaction, customer factory visits, and support the commercialization strategy and vision for all chiller business.
• Help to create various marketing documentation, literature, and presentations that educate sales teams on Trane's products, highlights advantages, and provide bid strategies on products and applications.
• Travel to sales offices, corporate events, and customer sites in support of Trane chiller equipment, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines' "selling story." Ensure that the field sales support department, appropriate business unit functional areas, and field sales force are familiar with the "selling story."
• Create and update chiller collateral including competitive specification documentation that highlights Trane's advantage over competition. This includes researching/analyzing competitor products, identifying areas where we are advantaged, and updating documentation to reflect these advantages.
• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.
• Price equipment on projects and assist in bid strategies.
• Provide marketing and technical support to peers, the sales field organization, and direct customers and be willing to serve as a mentor for new hires on the team including co-ops and interns.
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Support Trane Select Assist software by assisting the sales field organization with configuring equipment and develop software requirements that improve the software's capabilities.
• Train new field sales engineers that participate in the Trane Graduate Training Program.
• Position requires up to 20% travel.
• This position would be hybrid (in the office 3 days a week), but expected to be based in La Crosse, WI.

What you will bring:

• Bachelor's degree in engineering or another related technical field.
• One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships.
• Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
• Effective and clear decision-maker in time sensitive situations.
• Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
• Solid organization skills and flexibility to handle a variety of tasks and projects.
• Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process.
• Ability to travel up to 10%

Compensation:

Base Pay Range: $60,000 - $90,000 Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.