Systems Engineer I

Systems Engineer

Our client is seeking a Systems Engineer to join their team. As a Systems Engineer, you will be part of the technical support team, providing essential services in VoIP telecommunications and mobile device management. The ideal candidate will have strong analytical skills, effective communication abilities, and a proactive approach to problem-solving, which will align successfully with the organization. Location: Madison, WI (Hybrid-Remote (90%) / Onsite (10%) as needed). Duration 12+ months (highly possible to extend).

Day-to-Day Responsibilities

• Provide high-level technical support for VoIP telecom systems, mobile device management, and dial plans.
• Analyze and design call trees and call centers for internal communications.
• Manage telecommunications data, improve processes through automation or redundancy.
• Configure, test, validate, administer, monitor, and maintain telecom infrastructure.
• Develop and maintain process documentation.
• Support telecom billing and tracking systems.
• Work with routing protocols in WAN/LAN environments.
• Collaborate with vendors to resolve hardware/software issues.
• Participate in project planning, system implementations, and process improvement initiatives.
• Provide on-call support, including occasional weekend VOIP reboots.

Required Skills

• 8+ years: Telecom provider services support & vendor management (e.g., AT&T, US Cellular, Lumen)
• 5+ years: PBX provisioning
• 8+ years: Telecom asset management & billing reconciliation
• 8+ years: Call center software & VoIP number management
• VoIP communications: Configuration, testing, validation, support
• Mobile technology: Device management and telecom billing
• Routing protocols: VoIP over WAN/LAN
• Customer service, oral and written communication (8+ years)
• LAN/WAN, VoIP networks, wireless (cellular/data/mobile)

Preferred Skills

• Experience with Cisco Unified Communications Suite:
• Cisco Manager
• Cisco Unity Connection
• Cisco Unified Contact Center Express
• Call tracing software (8 years)
• Telecom infrastructure/service inventories (5 years)
• Telecom billing systems & rate reconciliation (8 years)
• Template/instruction development (5 years)
• Video conferencing (3 years)
• Design/configuration of ACD, VoIP, IVR systems (5 years)
• System high-availability support in a 24x7x365 environment

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.