Supervisor Consumer Sales - Remote Eligible

Supervisor-Consumer Sales

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Work Location: Remote

Hours: Full-time - 40 Hours per Week; 8am-5pm CST Monday-Friday with ability to work Saturday.

Start Date: March 18th, 2026

Training: Paid remote training will be Monday-Friday from 9am- 6pm CST (March 18th, 2026 for 5 weeks)

What You\'ll Do:

The Supervisor-Consumer Sales is responsible for the day to day operations of a Consumer Sales Advisor team. As a result, they must be fully versed in all contact center specialties of Sales, Service & Retention. Their primary function is to coach and develop their team of consultants to meet or exceed sales revenue targets, retain customers, maximize customer satisfaction, grow the consumer customer base, achieve service level targets for calls and evaluate all aspects of consumer sales to ensure we are aligned with TDS\'s Core Behaviors. The position directs, supervises, trains, and evaluates performance of staff members. They are also responsible for day-to-day application of organizational policies and procedures, customer relations and the escalation of customer complaints. The position will utilize the MOS model to ensure we are exceeding our customer\'s expectations and achieving all of our revenue, churn, and performance targets.

Responsibilities:

Hires, motivates, and coaches a team of Consumer Sales Advisors to meet or exceed revenue targets and performance expectations, as well as reduce churn. Utilizes the MOS model to ensure we are exceeding our customer\'s expectations and achieving all of our overall revenue, churn, and performance targets. Conducts quarterly and annual performance reviews, including individual coaching and day to day guidance. Develops employees to ensure a high level of personalized customer service. Ensures that appropriate training programs are implemented and attended by employees. Conducts regularly scheduled team meetings and represents TDS at company meetings and special events. Recognizes employees for achievements. Handles employee issues in conjunction...

Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.