Sr Sales Technical Operations

Sr Sales & Technical Operations Specialist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Sr Sales & Technical Operations Specialist, you will help to enhance productivity of sales and support the organization with technology and process improvement.

You will be primarily responsible for helping to develop and implement the TDS Telecom strategic and tactical initiatives in acquiring, retaining, implementing, growing, and billing profitable customers through Customer Relationship Management (CRM) systems integration, data analysis, and workflow. You will implement and manage through understanding all data including validation, augmentation, system integration, and analytics.

In this role, you will focus on supporting the Commercial Sales and Support organization with CRM changes and business transformation, while working in partnership with the Manager-Sales & Technical Operations. Within our sales operations team, this role will collaborate closely with Commercial Sales, Support, Marketing, and IT teams to help define and implement solutions related to sales and support strategy, process, organization, and applications, based upon understanding the challenges and business needs. You will also help to gather data and artifacts needed to analyze and execute the project or task. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities:

• Implement and support strategies for ongoing sales and support technology, tools and systems that enhance the productivity and effectiveness of the commercial sales and support teams and channel partners.
• Initiate and sponsor projects involving changes, upgrades or testing of sales tools, translate user requests, create, and maintain deliverables associated with Project Definition, Analysis, Design, Testing, and Rollout.
• Support the Manager - Sales Technical Operations with efforts to partner with IT to address system requirements, and implementation needs.
• Develop reporting and analyze trends and results to provide strategic direction to the...

Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.