Sr. Project Engineer - Customer Quality

Senior Project Engineer - Customer Quality

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today\'s world demands. Our product range includes engines, generators, power conversion, ups systems, ev components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization\'s success. We are committed to fostering a safe and sustainable work environment where safety is everyone\'s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

At Rehlko, our total rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

For over 100 years, Rehlko\'s engines, generators, and ups products have powered homes, hospitals, stadiums, and everything in between. As a Senior Project Engineer - Customer Quality, you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes. You will be responsible for improving the reliability and quality of both existing and new products. This role requires direct collaboration with customers, the sales team, and internal cross-functional groups to deliver quality and reliability data that drives customer confidence and business growth.

Specific Responsibilities

• Project Leadership - Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross-functional teams to completion, ensuring alignment with business goals.
• Field Quality Oversight - Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives.
• Customer Complaint Management - Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.
• Quality Awareness & Reporting - Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.
• Problem Solving - Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based.