Servicing Support Specialist

Loan Servicing Support Specialist

Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

What you'll do:

• Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures.
• Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question.
• Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds.
• Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees.
• Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests.
• Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan.

Knowledge of Microsoft Office Suite required. Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred. Analytical, detail oriented. Ability to interact with senior management. Ability to make decisions that have significant impact on the department's credibility, operations, and services. Ability to organize and prioritize own work schedule on short-term basis. Strong math skills, balance and check results for accuracy. Ability to compose letters. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:

• High school diploma or GED required. College education preferred but not required.
• Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred.

Our company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

What we offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat. Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.