Servicenow Business Analyst - 2084582

Servicenow Business Analyst

Job#: 2084582

Our great client has an immediate opening for a ServiceNow Business Analyst. The business analyst position is to ensure compliance with all internal and external data standards and to promote quality improvement within IT operations. Responsibilities include:

• Implement and communicate best practices to identify quality processes throughout the organization
• Maximize the potential of ServiceNow\'s IT Operations Management software by ensuring data quality
• Develop and produce dashboard reports
• Conduct data evaluation to ensure compliance and efficient service delivery
• Assist with research and analysis of configuration, asset, and application data
• Assist with investigating customer issues and contribute to recommendations for action as needed
• Experience analyzing data, compiling reports, and communicating feedback
• Report writing experience to evaluate and assess programs

Qualifications:

• Excellent decision-making skills and complex problem-solving skills
• Strong organizational and time management skills
• Excellent customer service skills
• Outstanding verbal and written communication skills, presentation skills, public speaking, and interpersonal skills
• High level of computer competency, including Excel, presentations, word processing, internet navigation, database application, and dashboard design
• Working knowledge of tools, methods, and concepts of quality assurance
• Ability to work independently as well as in a team environment
• Ability to meet deadlines, manage competing priorities and the ability to be flexible with changing needs of the organization

Must Have:

• 2+ years ServiceNow administration experience
• Demonstrated strong organizational skills
• Excellent customer service skills
• Strong analytical and decision making skills with demonstrated sound judgment gained from experience in analyzing technical information

Nice To Have:

• Advanced analytical skills using Excel
• Analytics Dashboards
• Data Integrity

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated\'s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet\' as well, which an Apex team member can provide.

Application Instructions: Apply Online