Service Process Engineer

Service Process Engineer

Reporting to the Regional Service Manager, the Service Process Engineer is responsible for providing global field services technical expertise with an emphasis on UHT knowledge. The ideal candidate will work cross-functionally, supporting sales, proposals, engineering, project management, Installation & commissioning, etc. During project execution, the Service Process Engineer is responsible for supporting process related services, including Installation & commissioning tasks, and also for managing technical issues met by Customers, Field Service Engineers, and Technicians when they relate to his area of expertise. The Service Process Engineer is accountable for providing them with the appropriate solutions and support.

Principal duties and responsibilities include:

• Driving a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.
• Responsible for audits and consultancy support in relevant areas.
• Delivers training (classroom & hands-on) to internal and external stakeholders within the field of expertise.
• Travel up to 50% of the time to customer sites or service centers.
• Identifies areas where technical solutions would improve System or Plant performance and provides feedback to the relevant functions.
• Owns technical problems met by customers, service technicians/engineers and provide them with continuous support until resolution, including on field when required.
• Supports Engineering during design reviews and FAT and SAT as needed.
• Support Proposals with process expertise during the bid phase of SPX Flow.
• Partner with the other Services and Systems Execution functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, quality etc.
• Compliance of all relevant SPX FLOW policies and procedures, including business ethics, data protection and health & safety.

Knowledge, skills and abilities include:

• Significant UHT process knowledge (Direct and Indirect).
• Alignment to the strategic goals of the corporation to function within the business structure.
• Strong analytical skills - able to assist in identifying and providing solutions to customer issues or service execution problems.
• Attention to detail.