Service Manager

Service Manager

I-State Truck Center is seeking a dynamic leader to join our team as a Service Manager at our Marshfield, Wisconsin location. This role will oversee our Heavy-Duty Truck Service Shop, driving operational excellence and customer satisfaction. If you're a skilled leader looking for a rewarding career with a growing company, apply now!

About the Role

The Service Manager is a vital part of our truck management team, responsible for leading the Service Department, growing our service business, ensuring customer satisfaction, and promoting our products and services. Interstate Companies, Inc. is a dynamic organization with over 1,600 employees across five operating units: Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. We are a leader in Heavy Diesel Construction Equipment, Off-Highway Equipment, and Agriculture Equipment, guided by our commitment to Pride in Service in every interaction.

Key Responsibilities

• Ensure high levels of customer satisfaction
• Recruit, train, lead, and motivate a high-performing service team
• Drive company sales through active engagement
• Monitor key performance metrics (revenue, profitability, efficiency)
• Ensure compliance with safety objectives
• Provide accurate service quotes
• Manage truck work order system and service invoicing
• Communicate company policies, procedures, and goals to the team
• Uphold Interstate's commitment to customers

Required Skills

• Strong interpersonal, leadership, and communication abilities
• Expertise in Fixed Operations procedures
• Solid understanding of mechanical components and repair processes
• Proficiency in customer service, sales, and marketing
• Ability to interpret and utilize profit and loss statements
• Proactive problem-solver with strong business planning skills
• Familiarity with 5S Lean principles
• Prior experience as a service manager in the trucking industry

Qualifications

• Excellent verbal and written communication skills
• Proven ability to manage teams and processes
• Experience in truck shop service management (preferred)
• High School Diploma or G.E.D.
• Ability to lift and work without physical restrictions

Benefits

• Competitive compensation reflecting your expertise
• Uniforms provided and cleaned by Interstate
• Tool program available
• Tuition assistance for continued education and career growth
• Health, dental, and vision coverage starting the first day of the following month
• Paid Time Off (PTO) accruing from day one
• 6 Holidays and 2 Floating Holidays annually
• 401(K) with company matching
• Long-Term and Short-Term Disability provided
• Life Insurance provided
• Healthiest You - Virtual Health Care covered by Interstate
• PPE provided

Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.