Service Manager

Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reports to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. All positions except those listed above or designated by the Store Director report to you.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt, efficient and friendly customer service, planning, preparing, and adjusting work schedules, supervising and coordinating activities of employees, learning to formulate pricing philosophies, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling and understanding managerial data, ordering and verifying merchandise, training workers in store policies, ensuring compliance with established policies, determining location of ad and promotional displays, explaining store services, understanding the basics of store accounting, maintaining adherence to guidelines, and reporting to work on time.

Secondary duties and responsibilities include determining motivational needs, staying current with market trends, providing continuous education, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending merchandise, assisting in other areas of store, and performing other job related duties.

Knowledge, skills, abilities, and worker characteristics include problem solving, arithmetic calculations, interviewing, technical manuals, and increased contact with people. Education and experience include high school or equivalent and two years or more of similar or related work experience preferred. Supervisory responsibilities include instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Physical requirements include medium work, visual requirements, and various physical activities. Working conditions include exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment used includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial responsibility includes purchasing merchandise and supplies and ordering repairs on equipment. Contacts include daily contact with customers, employees, suppliers/vendors, and the general public, and occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality includes access to pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.