Service Advisor

Main Shop Service Advisor

Compensation: $60,000–$80,000 per year (hourly + commission, based on experience)

Schedule: Monday–Friday, 7:30 AM–5:30 PM (one late night—Monday or Wednesday until 6 PM) No Weekends!

Why Join Our Team? We're looking for a motivated, customer-focused Automotive Service Advisor to join our busy main shop. This is a great opportunity for someone who enjoys working in a fast-paced environment, excels at building relationships, and takes pride in delivering an exceptional service experience. We offer a supportive team culture, competitive pay, and outstanding benefits designed to help you thrive both personally and professionally.

What We Offer

• Health, Dental, and Vision Insurance
• Competitive Paid Time Off (for Full and Part-Time Employees)
• 6 Paid Holidays
• Parts and Service Discounts
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Supplemental Life Insurance
• Short- and Long-Term Disability Coverage
• Paid Training and Professional Development

What You'll Do

• Greet customers warmly and write up repair orders
• Communicate clearly in person and over the phone
• Schedule service appointments and coordinate alternate transportation
• Conduct vehicle walk-arounds to document concerns for technician diagnosis
• Review recommended services and document any declined repairs for future follow-up
• Keep customers informed about repair status, completion times, and costs
• Process payments and cashier transactions
• Collaborate closely with technicians and fellow advisors
• Ensure every customer has a positive experience from drop-off to delivery

What We're Looking For

• Strong customer service and communication skills
• Friendly, professional, and highly organized demeanor
• Ability to multitask in a fast-paced team environment
• Proficiency with computers (Microsoft Word, Excel, and typing skills)
• High attention to detail and accuracy in documentation
• Ability to bend, lift up to 50 lbs, and stand for extended periods

Pre-Employment Requirements:

• Must have valid driver's license and insurable driving record and pass pre-employment drug screen.
• Kolosso Toyota is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.