Service Advisor

Job Title

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Greet customers in person or over the phone, asking detailed questions to understand equipment issues. Prepare and present accurate quotes and estimates, leveraging in-depth knowledge of crane parts and labor. Coordinate with external vendors for sublet work required on customer units. Manage the service schedule to ensure timely completion of repairs and efficient shop workflow. Monitor technician time and repair progress to maximize efficiency. Provide regular updates to customers on repair progress. Explain completed work and charges to customers, ensuring clear communication and collecting payments. Assist with warranty claims at the branch level, collaborating with the warranty department to maximize vendor recovery.

Other Experience and Qualifications: Prior Service Advisor experience. Experience in heavy-duty trucks and/or equipment operation. Strong communication skills for phone and in-person interactions. Professionalism and customer service skills. Proficient typing and ability to navigate multiple vendor applications and websites. Frequent to continuous seated work. Ability to lift to 50 lbs.

Application Instructions: E-Mail a Resume: This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.