RV Park Lead Customer Service Associate

Lead Customer Service Associate

The Wisconsin State Fair Park (WSFP) is seeking an enthusiastic, customer service-oriented, dedicated, and organized candidate to work as the Lead Customer Service Associate at our RV Park. Under the general direction of RV Park management, this person is responsible for the guest experience, including, but not limited to registration, filling propane tanks, and using professional communication and service skills in all interactions with customers. This person will also be responsible for administrative tasks and maintaining up to date customer information, payments, and all other tasks related to extended-stay customers and Wisconsin State Fair reservations.

Essential Functions:

• Take reservations and payment over the phone and in person, explaining all options available for booking
• Strategically manage site assignments within the reservation system to maximize availability for reservations
• Accurately create and manage all extended stay reservations, following specific processes and procedures for payment schedules, agreements, and other forms necessary for extended stays
• Greet and assist guests through the check-in and check-out processes
• Perform lot checks and site inspections, submitting work orders as necessary
• Balance daily sales (charge slips and cash register) accurately against daily report
• Take initiative to resolve or find an acceptable resolution when a situation arises with an upset customer in order to provide quality customer service while adhering to WSFP RV Park policies, procedures, and rules
• Post charges for sites, amenities, etc. to accounts and receive payment via check, charge or cash, dispensing accurate change as necessary
• Oversee and assist in all front desk operations while delegating tasks and ensuring accurate completion of tasks
• Maintain positive relationships with outside vendors, WSFP staff and RV Park guests
• Maintain customer databases and clerical spreadsheets, ensuring they are accurate and up to date
• Take initiative to maintain cleanliness and upkeep of RV Park office, facilities, and grounds
• Fill propane tanks according to federal and state guidelines
• Other duties as assigned

Company Description:

Wisconsin State Fair Park is a year-round entertainment venue, hosting activities, events, meetings and more throughout the four seasons. Home to the Exposition Center, Tommy G. Thompson Youth Center, the Milwaukee Mile Speedway, WI Products Pavilion, and many other facilities, hundreds of events are held at the Fair Park each year. Perhaps the most notable and certainly the signature event, the Wisconsin State Fair, welcomes more than one million Fairgoers over 11 summer days. Visit wistatefair.com for more information. Wisconsin State Fair Park\'s central location within the largest metro area in Wisconsin makes it a desirable place to work, live, and play. As a world-class city, Milwaukee and the Greater Milwaukee Area are full of opportunities galore for living, working, and playing. Visit discovermilwaukee.com for more information.

All Limited Term and Seasonal Employment Positions, including those for the annual Wisconsin State Fair, require Wisconsin Residency, as defined in 6.10(1), at the time of application and throughout employment with Wisconsin State Fair Park. Wisconsin State Fair Park is an Equal Opportunity Employer.

Qualifications:

• Excellent oral and written communication skills and the ability to communicate effectively with customers, managers, supervisors, and other staff members
• Exceptional problem solving and analytical skills with ability to effectively resolve complaints and handle grievances
• Ability to work independently and take initiative to complete assigned tasks as well as identify and complete unassigned tasks to improve the RV Park
• Previous experience using reservation software and basic knowledge in RVs or camping, preferred
• Cash handling skills, considerable knowledge of mathematics and ability to balance daily reports against receipts
• Excellent computer skills with the ability to troubleshoot, and proficiency in Microsoft Office programs such as Outlook, Teams, and Excel
• Ability to safely perform the physical demands associated with this position in both indoor and outdoor environments, and in all weather conditions. These demands include, but are not limited to: sitting, standing, walking, driving, lifting and/or transporting items (up to 40 pounds) over short distances, bending, stooping, and using hands for gripping, grasping, and manipulating tools, with or without reasonable accommodation
• Ability to work an average of 5-6 shifts each week, including both weekend and weekday shifts as scheduled
• Ability to work extended hours as required during and leading up to events
• Must be at least 18 years of age and possess a valid Driver License

Special Notes:

The candidate must be able to work all 11 days of the annual Wisconsin State Fair. Candidates must also be available to work the four days leading up to, and the three days following, the Wisconsin State Fair. In addition, candidates are expected to work during the annual Harley-Davidson Homecoming, Harvest Fair, INDYCAR, and other track events. Prior to appointment to this position, the candidate will be subject to a comprehensive criminal background check.

Application Instructions:

Apply Online: https://theapplicantmanager.com/jobs?pos=WS548