Renewal Operations Intern

Renewal Operations Intern

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you\'ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Renewal Operations Intern plays a vital role in ensuring seamless customer renewals by managing exceptions within our automation processes. This position combines customer service excellence with operational problem-solving to support Jamf\'s subscription renewal lifecycle. Key aspects of this role include managing quote modifications, addressing customer inquiries, and facilitating connections between customers and appropriate internal resources. You will collaborate across teams to streamline the renewal journey by creating repeatable, automated solutions to common issues. As part of this internship, the intern agrees to commit to 20 hours of work per week for the duration of the internship. Due to the requirements needed for this role, we are only able to offer this as an in-office position in Eau Claire, WI. We are only able to accept applications for those based in Eau Claire, WI and have sponsorship to live and work in the United States.

What you can expect to do in this role:

• Proactively monitor and respond to customer inquiries while identifying and elevating critical escalations and process improvement opportunities to ensure optimal service delivery during the renewal process
• Address customer concerns and questions regarding their Jamf solutions
• Manage renewals utilizing automated processes to optimize efficiency and ensure timely completion
• Collaborate with other teams to complete customer renewals
• Identify process and operational gaps and help identify and execute solutions
• Appropriately identify and escalate issues in a timely manner to leadership
• Other duties and special projects as assigned

What we are looking for:

• Strong communication skills and customer service orientation
• Detail-oriented with ability to manage multiple priorities
• Problem-solving skills with analytical mindset
• Ability to learn