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Patient Support Specialist - Ortho

Coordinate all patient appointments and medical records for surgical procedures
Town of Prairie du Sac, Wisconsin, United States
Entry Level
7 hours agoBe an early applicant
Wisconsin Staffing

Wisconsin Staffing

A government-associated entity providing staffing solutions and employment services within the state of Wisconsin.

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Patient Support Specialist

Position Specifics:

Title: Patient Support Specialist

FTE: 1.0 FTE (40 hours per week)

Schedule: Monday-Friday with hours between 7:30am-5:00pm

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

Position Summary:

This position performs a variety of daily duties, usually involving multi-tasking, to support assigned physician. The individual in this position is responsible for managing the physician\'s schedule and working with patients through each step of their experience. This includes scheduling, information gathering, order entering, patient education and other administrative tasks.

Position Technical Responsibilities:

  • Manage assigned physician schedule which may include some or all of the following: clinic appointments, procedures, surgeries.
  • Schedule procedures, surgeries, tests, referrals, and other appointments for patients. Provides patient education regarding same.
  • Manages some or all of the following: Labs, H&P, additional appropriate documentation for upcoming surgeries/procedures.
  • Ensure all supporting records and reports are compiled and accessible in EHR prior to surgery.
  • Provide requested information to surgeons and providers as needed.
  • Request and manage medical records as needed to complete surgery scheduling and prior authorizations.
  • Function as liaison between assigned physician/surgeon and external departments within SPHC and/or other healthcare organizations such as: surgery, radiology, acute care, pharmacy, ER, therapy, assisted living centers, nursing homes, clinics, etc.
  • Respond to all patient phone calls and walk in visitors.
  • Improve own and/or department performance by practicing quality improvement principles in daily work, focusing on process and system improvements, and increasing customer satisfaction.
  • Attend mandatory hospital and department meetings.
  • May serve on committees or work groups as requested or assigned.
  • Provide coverage for other staff members as required.
  • May assist in training new hires.
  • Order all DME for patients to use to aid in their post-op recovery. (ROMTECH, CPM\'s, etc.)
  • Enter electronic orders once surgery is scheduled.
  • Assist in completing paperwork such as worker\'s compensation forms, insurance forms or legal forms for patients.
  • Send imaging orders as well as any supporting documentation to the pre-encounter team to process all other non-emergent prior authorizations.
  • Assist with clinic flow (pull charts, escort patients as required, etc.)
  • Respond to requests for medical records ensuring appropriate release information is provided.
  • May perform coding functions when scheduling surgeries.

Position Requirements:

Education:

Required: High School Diploma

Preferred: None

Experience:

Required: None

Preferred: 1-2 years\' experience in a medical office setting; Medical terminology and computer knowledge necessary

Licenses and Registrations:

Required: None

Preferred: None

Certification(s):

Required: None

Preferred: None

Benefit Summary:

Competitive health and dental insurance options

Flexible paid time off to balance work and life

Retirement plan with immediate vesting and employer match

Discounted membership to our state-of-the-art fitness facility

Generous tuition reimbursement

Employer provided life and disability insurance

Free parking at facility

Application Instructions:

Apply Online: https://www.saukprairiehealthcare.org/about/careers/

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Patient Support Specialist - Ortho
Town of Prairie du Sac, Wisconsin, United States
Support
About Wisconsin Staffing
A government-associated entity providing staffing solutions and employment services within the state of Wisconsin.