Patient Services Representative

Patient Services Representative

The Patient Service Representative\'s main purpose is to navigate patients through Northlakes Community Clinic\'s services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness. Salary begins at $20.05+ per hour depending on experience. Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed. Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers. Helps to process/coordinate internal and external referrals as appropriate for department/site needs. Coordinates prior-authorizations for patients based on insurance guidelines as required. Verifies patient\'s insurance eligibility by checking necessary portals for current status. Collects payment from patients and reconciles daily cash reports. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel. Manages automated reminder responses, and conducts reminder calls to all patients, as needed. Is knowledgeable regarding services provided within the clinic and also services provided across the organization. Understands how to direct patients to those services. Guides the Patient Experience within the clinic\'s service line to patients and explains the appropriate process/steps involved. Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others. Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations. Other duties as assigned.

Qualifications and Education Requirements:

High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience. Previous Customer Service experience is required. CPR Certification must be current or obtained within the first six months of employment. Preferred Skills:

• Demonstrated ability to navigate computerized applications associated with job duties.
• Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.

Required Credentials, Certification, Licensure:

None.

Benefit Statement:

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: Medical and dental insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Leave Bank 403(b) with a 4% employer match Various voluntary benefits: Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successfu completion of a criminal background check and references.

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Refer patients to appropriate health care services or resources. Maintain knowledge of community services and resources available to patients. Explain policies, procedures, or services to patients using medical or administrative knowledge. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff. Analyze patients\' abilities to pay to determine charges on a sliding scale. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.