Patient Services Representative Twin

Patient Services Representative

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. This is a full-time position with a varied schedule between the hours of 6:30am and 5pm Monday through Friday at our Hudson and Stillwater clinics. This position may occasionally cover evening urgent care hours 5pm-8pm and a weekend rotation 1x per quarter at the Stillwater or Woodbury urgent care clinics.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

Actual starting pay will vary based on education, skills, and experience. A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. We offer a comprehensive benefits package - to learn more click here. Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

Ability to sit for extended periods (up to 8 or more hours per day). Frequent use of hands and fingers for typing, writing, and handling documents. Occasional standing, walking, bending...

Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.