Patient Services Representative (.5)

Job Posting: Patient Services Representative

Position Specifics:

Title: Patient Services Representative (part time)

FTE: 0.6 (40 hours per pay period)

Schedule: Every other Wednesday 12:30pm to 7pm, Every Thursday and Friday 12:30pm-7pm and every other weekend Saturday and Sunday 2pm-7pm

Holiday Rotation: Minimum of 2 per year

Weekend Rotation: Every other

On Call Requirements: None

Position Summary:

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient\'s visit or in person in a hospital/clinic setting.

Position Technical Responsibilities:

• Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, in both hospital and clinic settings.
• Address and identify patients\' communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
• Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
• Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
• Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
• Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
• Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
• Other duties as assigned.

Position Requirements:

Education: Required: None Preferred: High school diploma or equivalent

Experience: Required: None Preferred: 3-6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

Licenses and Registrations: Required: None Preferred: None

Certification(s): Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer. Preferred: None

Benefit Summary:

Competitive health and dental insurance options

Flexible paid time off to balance work and life

Retirement plan with immediate vesting and employer match

Discounted membership to our state-of-the-art fitness facility

Generous tuition reimbursement

Employer provided life and disability insurance

Free parking at facility