Patient Services Associate Casual

Patient Liaison

Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Scheduled Weekly Hours: 0 The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Major Responsibilities:

• Represents Gundersen Health System\'s high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
• Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA\'s to create, update and/or print patient\'s protected health information to assist with completion of documentation.
• Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
• Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
• Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
• Solicite and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
• Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
• Adheres to regular and predictable attendance.
• Performs other job-related duties as assigned.

Education and Learning: REQUIRED High School Diploma or equivalency Work Experience: REQUIRED 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows. DESIRED 1 year experience in a medical facility setting.