Patient Access Service REP, FH - Imaging

Imaging Patient Access Service Representative

Join our imaging patient access service representative team! Be part of a dedicated team that plays a vital role in supporting the patient experience within imaging services. In this position, you’ll work across six imaging modalities, assisting patients as they prepare for their exams, becoming certified to provide oral contrast, and helping them navigate to their next area of care. We’re seeking a team-oriented professional who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in delivering compassionate, patient-centered service.

Key highlights:

• Cross-train across multiple imaging desks and modalities
• Assist patients with check-in, preparation, and transitions between imaging areas
• Collaborate with a supportive and dynamic team

If you’re passionate about teamwork, adaptability, and creating a positive experience for every patient, we encourage you to apply! Discover. Achieve. Succeed.

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON-SITE.

FTE: 0.010000 Standard Hours: 0.01 Shift: Shift 4 Shift Details: Must pick up 3 shifts a month between 1st & 2nd shift. Possible weekends and call can also be picked up.

Job summary: The patient access service representative (PASR) delivers an exceptional patient experience for “front of house”/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience description: A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education description: High school diploma or equivalent is preferred.

Special skills description: Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & benefits at Froedtert Health Froedtert Health offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- career pathways & career tuition assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, dental, vision, life insurance, short & long term disability, free workplace clinics
• Employee assistance programs, adoption assistance, healthy contributions, care@work, moving assistance, discounts on gym memberships, travel and other work life benefits available

The Froedert & the Medical College of Wisconsin regional health network is a partnership between Froedert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I trauma center engaged in thousands of clinical trials and studies. The Froedert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an equal opportunity employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-empl