Operations Manager

Job Opportunity

The purpose of this role is to lead and coordinate business operations activities to achieve regional targets and goals, propose and implement business improvement strategies, oversee a streamlined business operations department, supervise day-to-day activities of assigned business units, and manage business continuity planning to deliver service excellence. Location: New York, NY, Atlanta, GA, Plano, TX or Sun Prairie, WI Work Arrangement: This role is a hybrid role, requiring 2-3 days/week in the office The starting salary range for this role is between $104,000-$195,000 annually, depending on experience level and location Your New Role: Assist in the development and execution of the strategic plan for the overall Program Business including establishment and execution of best practices associated with new program sourcing, development, due diligence, onboarding and post launch monitoring. Support Management in implementing business strategies and ensuring compliance with regulatory requirements. Develop, maintain and enhance operational standards to deliver best practice and global consistency. Drive streamlined team operations by developing and executing operations standards and procedures. Monitor and measure service delivery and performance to identify and address areas of risk. Anticipate and proactively manage resolution of operational issues. Act as an escalation point for problems and issues and ensure resolution. Collaborate with key stakeholders to implement solutions and drive ownership of change. Actively coach and develop less experienced team members. Work Experience: Necessary Work Experience includes: Experience working with program administrators and/or managing carrier delegated authority underwriting operations Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities Experience with the following commercial lines of business: Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL) Working knowledge of Commercial Insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine) Experience of managing complex business and change initiatives. Practiced in building and improving Equal Employment Opportunity The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.