Medical Support Assistant - Community Care, Middleton

Medical Support Assistant

The Medical Support Assistant performs front desk duties, receives telephone calls, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification.

Duties include but are not limited to:

• Answering phones
• Greeting patients
• Relaying messages to appropriate staff inside or outside of the unit
• Scheduling, canceling, re-scheduling patient appointments and/or consults
• Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Monitoring appointment requests from multiple electronic sources
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals

Work Schedule: 8:00am to 4:30pm M-F

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements:

Conditions of Employment:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications:

Basic Requirements:

• US Citizenship is required.
• ENGLISH: Must be proficient in basic written and spoken English.
• EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.
• OR Must have successfully completed one (1) year above high school.
• OR Equivalent combinations of experience and education are qualifying for entry level.

In addition to meeting the basic requirements listed above, you must meet the grade requirements at one of the following grade levels to qualify for this position:

• GS-3 - This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision.
• GS-4 - This is a developmental level MSA position. It is expected that MSAs at this level receive minor and less frequent guidance from higher experienced staff members for more difficult tasks.
• GS-5 - This is the full performance level for MSAs. At this level, the MSA is expected to independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.