Manager National Operations

Manager, National Operations

Will oversee the business operations processes for assigned national account. They are responsible for all aspects of the operation, ensuring that all contractual goals and SLAs are achieved within the budgetary parameters of the contract. This individual works with the Regional Vice President of Operations or the Director of Operations to develop strategic operating plans specific to the client base. Also responsible for the implementation of policies and procedures within the account. Oversees the timely and effective resolution of all services issues while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities:

• Responsible for the long-term, strategic relationship with the client and client vendors (if needed)
• Work closely with client contact & staff to identify the client’s strategic goals & implement an action plan to achieve stated goals
• Identify areas of opportunity to grow the CBPS business footprint within the assigned client account
• Achieve stated financial goals and objectives of the client and CBPS
• Identify operational efficiencies to drive cost reduction
• Provide solutions that include traditional outsourcing services such as mail, copy, and office services, but will also focus on high end services such as print, records management and imaging
• Helps prepare and present professional proposals/service solutions specific to the client’s needs
• Stays at the top of the industry in terms of knowledge of solutions, current technology, competitive landscape, vertical market applications, etc
• Evaluates and resolves high priority and complex problems with clients, vendors, and internal professionals in a proactive, responsive and mutually productive environment
• Relationship integration within clients core strategic business units and application stakeholders
• Develops and grows CBPS staff to advance operational and customer service excellence

Qualifications:

• BS required / MBA preferred or comparable work experience
• 10+ years of account management experience for national / major account
• Excellent customer service and professional attitude a must
• Exceptional knowledge of the outsourcing business and deep industry knowledge required
• Advanced knowledge of office technology and applications
• Strong presentation skills
• Strong written and verbal skills a must
• Oversees the overall activities at the national account sites
• May manage other account support staff as needed

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.