IT Support Services Engineer - NA - AGP

It Regional Support Engineer

Role description: The IT regional support engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.

Responsibilities:

• Provide end user support to office staff and plant personnel
• Serve as an escalation point for the helpdesk, while accurately record activities in ticketing system
• Log equipment details and assignment in asset management system
• Identify frequent issues and follow escalation procedure for problems/major incidents
• Maintain relationship with facility management (plant managers, plant controllers, etc.)
• Undertake small projects based on business requirements as assigned by manager
• Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
• Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
• Participate in idea generation for improvements and execute agreed upon solutions to completion
• Contribute to knowledgebase articles and documentation
• Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
• Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues

Minimum skills / qualifications:

• Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
• Excellent critical thinking, problem-solving, and troubleshooting skills
• Excellent written and verbal communication skills
• Familiar with IT concepts: networking (DHCP, DNS, LAN, WAN, etc), hardware components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Preferred skills / qualifications:

• Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
• Willingness to obtain one or more common industry certifications within first 60 days of employment

Benefits offered:

• Medical, prescription, dental and vision plans
• Health savings account (HSA) and flexible spending accounts (FSA)
• Life insurance
• 401(k) retirement plan with company match and an employer retirement contribution
• Paid holidays, floating days and vacation
• Short- and long-term disability (STD/LTD)
• Employee assistance program (EAP)
• Tuition reimbursement program
• Professional and personal development opportunities through employee resource groups
• Benefits available from day 1 of employment
• Flexible and hybrid working hours

About Ardagh Group: Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion. Today, we have a presence across Europe, Africa, and North America.

Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from? Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality? Did you know we produce more than 160 million containers per day?