IT Support Analyst

IT Support Analyst

Number of Openings: 1 Job Title: IT Support Analyst Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilities of Job: Why Work at Clarke We have met today\'s energy needs while planning for tomorrow\'s for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization\'s success. We are committed to fostering a safe and sustainable work environment where safety is everyone\'s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! Why You Will Love this Job: The IT Support Analyst will provide a high-quality 1st and 2nd line support service, resolving issues in a timely manner and keeping users fully informed at all times. Specific responsibilities:

• PC/laptop builds and rebuilds.
• Mobile Phone Setups and Enrolment
• Completion of tickets logged by users in the IT Helpdesk
• Audits to check that the Acceptable Usage Policy is not being breached.
• General asset maintenance.
• Local purchasing of IT equipment following company procedures.
• Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.
• In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.
• Manage internal external audits in line with requirements
• Manage requests for purchases from users and IT department.
• Control availability of stock for use by the IT department, ordering replacements as necessary.
• In conjunction with other members of the IT team, update and maintain Asset register.
• Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.
• Maintain a clean and tidy work environment at all times.
• Managing network patching for users, servers and other network equipment ensuring good cable management and keeping the server cabinet neat and presentable.
• Addition and removal of network equipment and servers from the server cabinet as directed by the Group Infrastructure Manager with support from the team in the UK.
• General maintenance of the server cabinet including cleanliness and changing the filters as directed by the Group Infrastructure Manager.
• Travel to our other sites within the USA and internationally if required.

Requirements:

• Strong face-to-face and telephone communication skills, helpful and speaks in terms others understand.
• Works well in a team
• Customer focused, helpful and wants to deliver an excellent service.
• Organizes time and work effectively
• Flexible and adaptable
• Good knowledge of Microsoft Office
• Experience of working in an IT environment where strong customer service and communication skills are required
• Active Directory
• Understanding of PC hardware setup and configuration.