IT Manager Of Hosting, Network, And Data Services

It Manager Of Hosting, Network, And Data Services

Our IT Manager of Hosting, Network, and Data Services is responsible for developing and executing the strategy, implementation, and maintenance of the organization's data management, network, and hosting environments, including on-premises and cloud environments. This Manager ensures secure, reliable, and scalable IT operations, aligning with WPS's business objectives while mitigating risks related to security, performance, compliance, and vendor dependencies. This Manager will help support and oversee third-party vendor relations, resources, and performance including SLA compliance and contractual enforcement. They will lead hosting and network engineers and be responsible for their coaching and development.

Salary Range: $125,000 ~ $165,000. The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience, and may fall outside of this range.

Work Location: Our first consideration will be to have this new employee live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work 3 days on-site a week. As a secondary consideration, we do offer remote work in the following approved states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin. If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected.

How do I know this opportunity is right for me? If you: Have led the development and execution of infrastructure hosting strategy and management. Enjoy managing the operation, maintenance, and improvement of hosting platforms including data centers, cloud environments (IaaS, PaaS), servers, and storage systems. Can oversee data services including databases, backup and recovery, replication, and disaster recovery strategies. Have managed relationships with hosting vendors, cloud service providers, network WAN carrier service providers, and hardware/software suppliers and can ensure the reliability, performance, and availability of hosting environments in accordance with SLAs. Excel at collaborating with IT security teams to support the enforcement of security policies and protect hosting and data environments from threats. Would enjoy being accountable for business and application development stakeholder management. Can oversee the management of security, audit, and compliance requirements in a high security environment to ensure compliance with regulatory requirements and internal IT governance frameworks. Have established and tracked key performance indicators (KPIs) that ensure transparency in operational health and system performance. Would like to drive automation and infrastructure-as-code practices to increase efficiency and reduce operational risk.

Minimum Qualifications:

• US citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and work experience.
• 7 or more years of experience in IT infrastructure, hosting, network and/or data platform management.
• 3 or more years in management and people leadership - IT vendor management or IT operations management roles.
• Strong understanding of IT service management and vendor governance frameworks.
• Strong analytical, communication, and stakeholder management skills.
• Extensive knowledge of both on-prem and cloud hosting solutions.
• Strong knowledge of the following aspects of Information Technology:
• Network operations, network security, and network architecture.
• Database technologies, backup/restore practices, and disaster recovery planning.
• Leading hosting strategies both on-prem and in the cloud.
• System monitoring tools and performance tuning.
• Capacity planning and performance tuning of hosting and database solutions.
• Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC).
• Vulnerability management.
• ITIL practices, change management, and incident response procedures.

Preferred Qualifications:

• 10 or more years of IT leadership experience in a large enterprise level environment.
• Experience leading in a complex and highly matrixed environment that has commercial and government lines of business.

Remote Work Requirements:

• High speed cable or fiber internet.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at speedtest.net).
• Please review Remote Worker FAQs (remote-work-faqs.pdf) for additional information.

Benefits:

• Remote and hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.
• Review additional benefits: fulltime_benefits.shtml.

Who We Are:

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years.

Culture Drives Our Success:

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organizations regarding our culture and workplace: WPS Newsroom - Awards and Recognition.