Inside Sales Specialist

Inside Sales Specialist

Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Inside Sales Specialist is responsible for generating profitable, proactive after-sales revenue through a mix of sales calls leveraging our installed base and hosting customers at Nordson EDI headquarters. The role will actively migrate our customer base (Top and Bottom) from Bottom to Top Products through creative, value-added initiatives and profitably maximize aftermarket revenue from our Top Customers while focusing on simplifying processes and offerings. This role will maintain and expand the share of the wallet among Top Customers, working closely to identify profitable growth opportunities within our customer base.

Essential Job Duties & Responsibilities

• Supports aftermarket part sales, providing quotations for engineered and spare parts, communicating with customers regularly following our NBS Next initiatives and policies (including minimum order values), and entering spare part orders (prioritizing Top Customer orders) into the ERP system.
• Tracks and reports all aftermarket sales activities over the defined value using the CRM system.
• Using NBS Next data, creates a detailed sales call plan leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.
• Proactively manages lead database to ensure prompt follow-up and execution from lead to opportunity.
• For Top Customers, creates and maintains action plans to win, support, and, where necessary, recover lost aftermarket opportunities.
• Identifies growth opportunities that can generate sustainable, profitable growth, quantifies, and reports them to management for evaluation.
• Keeps simplification at the core of the role, and constantly looks for ways to reduce non-value-added activities and reduce complexity.
• Creates customer quotes by reviewing specific blueprints, die design plans, and other customer documents.
• Provides customer service support to domestic and international customers and regional sales managers.
• Attends production scheduling meetings and provides technical support for manufacturing.
• Serves as a back-up for rework sales.
• Any other duties that may reasonably be assigned.

Education & Experience Requirement Detail-oriented, self-starter with strong communication and organizational skills. The successful candidate will have a proven ability to multitask and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:

• Experience in consultative sales or a sales support role, or related technical experience
• Blueprint reading experience preferred
• Excellent oral and written communication skills
• Demonstrated accountability skills with customers, consistent follow-through with customer requests, and maintaining time commitments
• Proficiency with Microsoft Office Products, including Word, Excel, and PowerPoint
• Experience with CRM, such as C4C, preferred

Skills & Abilities

• Must have strong people skills to interact with customers, suppliers and co-workers in a team-based environment.
• Must have the ability to manage multiple tasks and work independently with minimal direction.
• Must have good communication skills, including written, verbal, and listening.

Working Conditions & Physical Demands Office environment.