Hvac Truck Based Service Manager

Join The Johnson Controls Team

Build your best future with the Johnson Controls team as a global leader in smart, healthy and sustainable buildings. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

1. Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management.
2. Deploys and maintains standardized tools, systems and support for the Service Team.
3. Manages resources to maximize customer satisfaction and improve productivity and profitability.
4. Effectively recruits, develops and retains employees.
5. Ensures overall operational excellence and service growth.

How you will do it:

• Set and monitor goals for overall team growth and profitability.
• Lead the efforts of the Service Team to ensure productivity, consistency and quality.
• Respond and assist with the closure of warranty-related issues.
• Manage customer relationships and drive issue resolution.
• Assist with monthly forecasting and management of overhead accounts.
• Maintain optimum team staffing levels through labor forecasting, planning, and management.
• Recruit, hire and retain team staff.
• Work with direct reports and Team Technical Leads to create effective development performance plans.
• Communicate clear performance expectations, conduct...

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.