Hospital Integration Engineer

Hospital Integration Engineer

At ZOLL, we\'re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people\'s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Summary: The Hospital Integration Engineer is a detail-oriented and organized individual for ZOLL\'s Customer Support and Operations Organization. This position works closely with our vendors and Project Managers to facilitate seamless communication and integration processes between our internal teams and external vendors. The goal of this integration is to ensure applications are configured and set up appropriately with ZOLL products and external vendors and for customers to successfully use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, and the development of training related material and documentation.

Responsibilities:

• Attend internal hand off calls to determine customer needs
• Work with third party vendors to set up accounts and confirm appropriate functionality for product\'s support
• Work collectively with team to ensure all steps required for a successful project are complete
• Proven customer satisfaction as demonstrated by implementation customer survey responses
• Keep abreast of industry standards and best practices with continual external learning
• Other job duties as assigned

Qualifications:

• Proficiency in EHR systems and terminology, EPIC, Sequel
• Demonstrated leadership skills and ability to work in a fast paced, project-based environment
• Proficiency with the full Microsoft Office suite of products
• Technical aptitude for working with software and Microsoft Windows
• Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution
• A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL
• Excellent detail orientation, communication, documentation, grammar, and interpersonal skills
• Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP, etc.
• Experience implementing new software/technology