Healthcare Customer Support

Customer Service Representative

About the Role: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role is ideal for individuals who are passionate about helping others, thrive in a fast-paced environment, and excel in both customer-facing and administrative tasks. You will play a key role in supporting patients and clients by providing accurate information, processing orders, and ensuring a seamless experience across all touchpoints.

Location: Onsite | Monday–Friday, 8:00 AM–5:00 PM

Key Responsibilities:

• Answer incoming calls and provide professional, empathetic customer support
• Process and follow up on customer orders with accuracy and efficiency
• Maintain detailed and up-to-date records in internal systems
• Communicate with patients, clients, and internal teams to resolve inquiries
• Collaborate with team members on the customer service floor
• Assist with direct patient contact for orthotic fittings, including post-mastectomy and diabetic footwear
• Perform sales order and data entry tasks
• Assemble products and manage inventory, including stocking and organizing supplies

Required Skills & Qualifications:

• Proven experience in customer service or administrative support
• High attention to detail
• Proficiency in Microsoft Office Suite and general computer literacy
• Understanding of insurance verification and retail customer service
• Ability to work collaboratively in a team environment

Employee Value Proposition:

• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on patient care
• Stable weekday schedule with no weekend shifts

Pay and Benefits:

The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in West Bend, WI.

Application Deadline:

This position is anticipated to close on Aug 29, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.