Guest Service Representative

Guest Services Representative

Overview: A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn\'s high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties:

Maintain a \"Say Yes to the Guest\" attitude by providing remarkable guest service.

Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.

Assist guests with returned merchandise, overrings, and overcharges.

Conduct cashier accuracy audits.

Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.

Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.

Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Requirements: We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities.

What\'s In It For Me: Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn\'s offers a bright future for all employee owners. We\'re proud to offer a variety of benefits to both our full-time and part-time employees including:

A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you\'ll receive a discount there too!

Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!

Paid Time Off (PTO/Vacation)

Paid Floating Holidays & 1 - time for hours worked on a company-recognized Holiday!

Sunday Premium Pay - An extra \$1 per hour for hours worked on Sundays

Paid Military Leave

Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!

Employee Assistance Program (EAP) - unlimited phone...