Guest Service Desk Clerk

Guest Services Clerk

Location: Mauston

Company Overview: Festival Foods is a Wisconsin family- and employee-owned grocer committed to giving back to the communities it serves and providing exceptional service and value. With over 40 full-service supermarkets across Wisconsin, Festival Foods prioritizes its people in everything from daily interactions to extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Clerk! This part-time position offers opportunities to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment.

Job Description

What You'll Do:

• Provide outstanding service by responding promptly to guest inquiries, offering product and service information, and resolving complaints in a friendly, professional manner.
• Ensure smooth operations by accurately and efficiently processing transactions, maintaining cash and media at the Service Counter, and managing tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support guest needs by helping with refunds, exchanges, and offers while recording details of inquiries, comments, and actions.
• Ensure quality standards are met by maintaining quantity expectations at 100% by 10 am and 5 pm.
• Handle money by distributing cashier tills and partnering with cashiers throughout the day to meet associate and guest needs.
• Honor commitments by maintaining regular, timely attendance in compliance with the work schedule.
• Collaborate with the team by performing other duties as assigned.

What We're Looking For

To succeed as a Festival Foods Guest Services Clerk, you should have:

• Availability: Minimum availability of 16 hours per week with a minimum of 8 hours per day during available days.
• Customer Focus: A genuine interest in helping and engaging with guests with strong interpersonal and guest service skills.
• Attention to Detail: The ability to process information accurately through the register system and a good sense of prioritizing multiple tasks.
• Communication Skills: Ability to communicate effectively with both guests and associates.
• Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
• Teamwork: Strong communication and collaboration skills with an interest in supporting the team's success.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand in place for long periods of time; walk in the store; bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work Schedule

The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.

Benefits Overview

Why You'll Love It Here:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates "free" ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.

Festival Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced, and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities.