FIELD Service TECH III - Information Technology

Field Service Tech III - Information Technology

Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the best around to join us as we demonstrate those values every single day. Aspirus Stevens Point Hospital in Stevens Point, WI is seeking a Field Service Tech III to join our Information Technology team! The IT Field Services Technician Level 3 is responsible for Tier 2 technical service to the health care end-user community at facilities across the Aspirus Health System. The IT Field Services Technician will provide end-users with support across a wide array of end user compute devices and activities, including but not limited to, computers, mobile devices, phones, printers, peripherals, network connectivity, access control and a variety of health care specific technologies. The IT Field Services Technician 3 troubleshoots and resolves end-user problems and ensures correct operation of health care end-user technology. Maintains inventory of computer parts and log of all repairs/service performed. Manages the return of equipment to vendors for repair and replacement using the vendor's RMA procedures. Employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment. They will also implement and manage any necessary policies, procedures, or best practices for Aspirus, Inc. regarding hardware and equipment on the Aspirus network.

Hours: Full-Time or 1.0 FTE, 80 hours every 2 weeks. Nights and weekends to support on call.

Experience/Qualifications:

• CompTIA A+, CompTIA Network+, CompTIA Security+ required. In lieu of certifications a BS degree in an Information Technology Field is required.
• Knowledge of desktop, mobile and basic technology standards and practices normally acquired through completion of coursework in Computing and/or Networking as part of an Associate Degree program, or equivalent work experience.
• Information Technology related Associate Degree preferred, not required.
• 3-5 years' experience in a Health Care Information Technology related role supporting end-user devices in a hospital or clinic setting.
• Successful completion of one or more of the following IT certifications; Microsoft Exam MD-100, Microsoft Exam MD-101, CompTIA A+, CompTIA Network+, CompTIA Security+ required. In lieu of certifications a BS degree in an Information Technology Field is required.
• Successful completion of ITIL 4 Foundation course. ITIL 4 Foundation Certification preferred.
• Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.
• Must possess excellent communication and organizational skills to work effectively with a team environment.
• Thorough knowledge of operational processes and process improvement beneficial.
• Demonstrates critical thinking and reasoning skills.
• Ability to serve as project resource on small to medium projects.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Demonstrates exemplary customer service skills.

Employee Benefits:

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Stevens Point Hospital is a fully accredited acute-care facility, offering expert, personalized care for residents of Stevens Point and Portage County. With more than 200 physicians, Stevens Point Hospital/Clinics and our medical group provides a comprehensive set of acute-care options, including both innovative and proven treatment plans. Our broad range of services include all major specialties, emergency medicine, urgent care, surgery, ICU/CCU, diagnostic radiology, rehabilitation, sports medicine, occupational and behavioral health, pathology, and sleep diagnostics.

About the Stevens Point Community: Conveniently located in the center of the state, the Stevens Point area is a recreational playground in the heart of central Wisconsin. Whether you're on the water or on land, from paddling the backwaters and sloughs or exploring 27-miles of the Green Circle Trail, adventure is calling your name. The fun continues by visiting local breweries, walking through local farmer's markets, and eating in distinct restaurants. Get to know the local arts & culture scene, inspired by the natural beauty of the area. Explore and purchase art from the blossoming artist community in numerous galleries.

Credentials: Position FIELD SERVICE TECH III - INFORMATION TECHNOLOGY Location Req ID 91206