Field Service Engineer - Madison, WI

Field Service Engineer

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Engineer for Leica Biosystems is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being. This position is part of the Service Organization and will work remotely out of Madison, WI. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for troubleshooting, installation, preventative maintenance, and service repair needs. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electromechanical, electronic and/or refrigeration instruments.
• Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies.
• Actively support the sale of service contracts, assist sales representatives & service team members with system configurations/upgrades, and provide feedback on ways to improve financial performance to generate service revenue.

The essential requirements of the job include:

• Associate's degree OR Bachelor of Science in related field with 1+ years of technical/electro-mechanical experience
• Ability to travel – up to 90%, including frequent overnights
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50 lb.

It would be a plus if you also possess previous experience in:

• Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
• Field Service Engineering and/or Networking/IT system upgrades.
• A lab or hospital environment.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Further details about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Leica Biosystems can provide. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.